Refund policy

WHAT IS THE RETURN POLICY?


If you are unsatisfied with your purchase for any reason, you have 30 days from the date of purchase to request a full refund.


To receive a refund for your purchase, item(s) need to be returned to us within 30 days from purchase date. All item(s) must be in resaleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging, and the item is as sold).


If you receive item(s) that are faulty out of the box, damaged or does not match the description on our site, please contact us immediately at [email protected] and we will work with you to rectify the issue.

WHAT IS THE RETURN PROCESS?


Simply contact us at [email protected] to begin the returns process & our product specialists will guide you through the process.


SPT will issue you with a RMA number and RMA FORM for you to complete. (The RMA form is compulsory for all items being returned so we have all records of the return)


Please complete the RMA form provided and send the item(s) back to us at 1/168 Hoddle Street Abbotsford Victoria Australia 3067 with the completed RMA form. Postage/Freight costs associated with your return are at your expense.


On receipt of the returned item(s), SPT will either refund, repair & return or replace the item depending on our assessment of the return request.