Who are ‘we’?
Sports Performance Tracking Pty Ltd and its wholly owned subsidiaries (“we,” “us,” or “our”) respects your privacy. We are committed to complying with the privacy principles of applicable privacy laws and regulations for the places where we do business. This policy outlines the way we collect, hold, process, use and disclose your personal and sensitive information.
How we collect your data
When you visit our websites or use our products and services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly:
When you visit or use some parts of our websites and/or services we might ask you to provide us with personal data. For example, we ask for your contact information when you sign up to Gametraka, respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites, products and services.
When you provide us with this personal information, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information by contacting us at [email protected]
Information we collect automatically:
We collect some information about you automatically when you visit our websites or use our products and services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see). Some of this information is collected using cookies and similar tracking technologies.
Information we get from third parties:
The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:
- to perform a contract with you, or
- where we have legitimate interests to process the personal data and they’re not overridden
- by your rights, or
- in accordance with a legal obligation, or
- where we have your consent.
If we don’t collect your personal data, we may be unable to provide you with all our services,
and some functions and features on our websites may not be available to you.
How we use your data
We use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you:
This may include:
- providing you with information you’ve requested from us or information we are required to send to you;
- operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services;
- marketing communications about your current SPT products and services or new SPT offerings we think you might be interested in accordance with your marketing preferences;
- asking you for feedback or to take part in any research we are conducting.
To support you:
This may include assisting with the resolution of technical support issues or other issues relating to our products or services, whether by email, phone or webchat support.
To enhance our products and services and develop new ones:
For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
To analyse, aggregate and report:
We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
How we can share your data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- other entities within the SPT group of companies;
- third party service providers and partners who assist and enable us to use the personal data
- to support delivery of or provide functionality of our products and services, or to market
- or promote our goods and services to you;
- regulators, law enforcement bodies, government agencies, courts or other third parties
- where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure;
- an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business;
- other people where we have your consent.
International data transfers
When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to Australia, where our data hosting provider’s servers are located.
These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data, or to a third party where we have approved transfer mechanisms in place to protect your personal data.
Our Policies for Children
We appreciate the importance of taking additional measures to protect children’s privacy.
Persons under the age of 16, or any higher applicable minimum age in the jurisdiction that person resides, are not permitted to create accounts unless their parent or guardian has consented in accordance with applicable law.
If we learn that we have collected the personal information of a child under the relevant minimum age without parental or guardian consent, we will take steps to secure parent or guardian consent or delete the information as soon as possible.
Parents who believe that their child has submitted personal information to us and would like to have it deleted may contact us at [email protected].
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
If you provide us with your credit card information, then we use Stripe to process and store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Stripe adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Stripe’s Terms of Service here:
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements). We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication or send your request to [email protected].
You also have rights to:
- know what personal data we hold about you, and to make sure it’s correct and up to date;
- request a copy of your personal data, or ask us to restrict processing your personal data or delete it;
- object to our continued processing of your personal data.
You can exercise these rights at any time by sending an email to [email protected].
If you’re not happy with how we are processing your personal data, please let us know by sending an email to [email protected].
We will review and investigate your complaint and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
How to contact us
We’re always keen to hear from you. If you are curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.
As a technology company, we prefer to communicate with you by email. This ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames. Our email is [email protected].